A transformational journey. LifeWorks becomes TELUS Health. Visit our About Us page to learn more.
Click on a topic below or browse by scrolling down
The accident, incident and first aid register is an information tool that can be useful for both the employer and the worker who has suffered an injury or illness. It is one of the indicators of the company's situation in occupational health and safety. It allows the employer to effectively organize first aid in the workplace and to direct its preventive measures.
Promptly notify your mutual insurance company claims management advisor.
Accidents speak to us, it is important to investigate and analyze each accident.
Who can do without an employee now?
When a worker is unable to perform his job following an accident or an occupational disease, the employer has the obligation to pay him the first 14 days at 90% of his net salary for the days when he would normally have worked, regardless of the day of the accident.
Discover the advantages of temporary assignment:
A procedure that is clear and known to everyone is essential for the temporary assignment to be a success.
Online training is offered free of charge on the training platform.
An employer can assign an injured worker to a different task, as long as it complies with the recommendations of the attending physician. Make sure you have the correct form and that it is presented at all medical appointments.
Implement a prevention program for each of its establishments during the term of this agreement, update it and distribute it to workers by any means allowing them to easily consult it.
Put in place means to promote awareness of the prevention program by workers
Put in place means to promote the participation of workers in taking charge of their health and safety at work
Use methods and techniques to identify, eliminate and control risks
Plan occupational health and safety actions to be implemented for the coming year
In order to guarantee your participation in the prevention mutual, it is imperative to meet the requirements of the CNESST:
From December 2021, the notice of membership of your prevention mutual will be available via the CNESST counter.
Document download procedure (french only)
Instructions for creating your account (french only)
Our reception capsules by sector are available on our secure customer portal.
More than 200 video clips; some are intended for you, but the majority have been created to raise awareness among your workers. With an average duration of two minutes, they will be useful for informing your workers about the risks present in your company.
The 6-minutes reading corresponds to the frequency of work accidents in Quebec.
To subscribe to our newsletter*: click here
*currently only available in french
As a member of one of our mutuals, you have access to our online training platform for free and can get 25% off the regular price.
A classification notice is issued each May. This indicates your expected situation for the following year.
Your personalized rate is established based on the performance of the mutuals for the last four full years.
capsule on loading factors
If you need help, call 1 800 565-4343.
If you have made a transaction (merger, sale or acquisition) contact us via this form.
LSST
All employers must identify the hazards present in their workplace.
The action plan or prevention program is the means recommended by the authorities to record your preventive actions.
For each identified risk, you must make corrections in order to eliminate or reduce it.
Watch our capsule on the means of control
The CNESST establishes the principle of tolerance 0 under the following themes:
At all times, you have access to advice and support from one of our 40 prevention advisors.
This is a preventative program and not maternity leave. The For a safe Maternity program recognizes the right of a pregnant or breastfeeding worker not to expose the fetus or breastfed child to health hazards in the course of her work. To exercise this right, the worker must provide a medical certificate attesting to the presence of dangers in her workplace that could endanger the unborn or breastfed baby. The worker must consult a doctor (or authorized professional) so that he can issue the preventive withdrawal certificate. Upon receipt, the worker must return it to her employer.
An assignment to a position shall not be considered a temporary assignment. This is not a work accident and the financial impact on your contribution is not the same. The worker's tasks must be useful for your business.
It is not the worker who decides the date of her preventive withdrawal. It is the employer who decides whether or not he is able to comply with the recommendations listed in the certificate. At any time, when the protective reassignment has begun, the employer can call a worker back to work, if he complies with the recommendations. Some communication with the CNESST may be necessary.
Please note that preventive withdrawal ends 1 month before the expected date of delivery. Therefore, if you want to be reimbursed for all the hours, you must stop paying the salary one (1) month before the expected date of delivery.
The program also applies to workers who are breastfeeding and whose contaminants can be transmitted to the child through breast milk.
Train the investigators
Establish a clear procedure
Make the necessary changes
Following an accident, the employer must take the necessary steps to understand its causes and prevent it from happening again.
Work together
Although it may seem trivial, even superfluous, this step will lay the groundwork for your team's work. When everyone understands their role and responsibilities, it is easier to achieve objectives and above all to encourage everyone's motivation. There's nothing worse than feeling like you're working in a vacuum to undermine the group's efforts.
Management absolutely must emphasize OSH management. It will set the tone and rhythm for the activities. Its commitment is fundamental, and without it, prevention will never be a priority. A policy duly signed and endorsed by management is the first step in demonstrating this commitment.
Planning a calendar of activities is essential in order to respect the time to devote to OHS management. Each stakeholder must be able to plan the time required to invest.
Do not neglect to make close follow-ups. It is imperative that the actions are implemented. Employees will be reassured that things are taken care of and that their suggestions are recognized.
The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
TELUS Health (Canada) Ltd.