A transformational journey. LifeWorks becomes TELUS Health. Visit our About Us page to learn more. 

OHS Knowledge base

Resources and FAQs

Discover the resources to guide you as a client and member of a LifeWorks Safety Group.

Click on a topic below or browse by scrolling down

What to do in case of an accident

  • 1. Provide first aid and first aid

      First aid in the workplace (document)Capsule on first aid First aid kit (document)Capsule on kits

  • 2. Complete the register

    The accident, incident and first aid register is an information tool that can be useful for both the employer and the worker who has suffered an injury or illness. It is one of the indicators of the company's situation in occupational health and safety. It allows the employer to effectively organize first aid in the workplace and to direct its preventive measures.

  • 3. Notify your management consultant

    Promptly notify your mutual insurance company claims management advisor.

  • 4. Information Gathering

    Accidents speak to us, it is important to investigate and analyze each accident.

  • 5. Promote return to work

    Who can do without an employee now?

  • 6. Calculation of compensation

    When a worker is unable to perform his job following an accident or an occupational disease, the employer has the obligation to pay him the first 14 days at 90% of his net salary for the days when he would normally have worked, regardless of the day of the accident.

  • The advantages: video capsules

    Discover the advantages of temporary assignment:

  • Clear written procedure

    A procedure that is clear and known to everyone is essential for the temporary assignment to be a success.

  • Free online training

    Online training is offered free of charge on the training platform.

Temporary assignment

An employer can assign an injured worker to a different task, as long as it complies with the recommendations of the attending physician. Make sure you have the correct form and that it is presented at all medical appointments.

Download the form

Obligations of a member of a prevention mutual

  • 1. Prevention program

    Implement a prevention program for each of its establishments during the term of this agreement, update it and distribute it to workers by any means allowing them to easily consult it.

  • 2. Promote OSH

    Put in place means to promote awareness of the prevention program by workers

  • 3. Worker involvement

    Put in place means to promote the participation of workers in taking charge of their health and safety at work

  • 4. Identify, correct and control

    Use methods and techniques to identify, eliminate and control risks

  • 5. Plan your actions

    Plan occupational health and safety actions to be implemented for the coming year

  • 6. Be in good standing with the CNESST

    In order to guarantee your participation in the prevention mutual, it is imperative to meet the requirements of the CNESST:

Get your 2022 membership certificate

From December 2021, the notice of membership of your prevention mutual will be available via the CNESST counter.

Document download procedure (french only)

Instructions for creating your account (french only)

Train, inform and raise awareness

  • Welcoming new employees

    Our reception capsules by sector are available on our secure customer portal.

  • Video clips

    More than 200 video clips; some are intended for you, but the majority have been created to raise awareness among your workers. With an average duration of two minutes, they will be useful for informing your workers about the risks present in your company.

  • Corporate training and personalized coaching

    Read our training offer available in companies.

  • Newsletter: 6 minutes

    The 6-minutes reading corresponds to the frequency of work accidents in Quebec.

    To subscribe to our newsletter*: click here


    *currently only available in french

  • Online training platform

    As a member of one of our mutuals, you have access to our online training platform for free and can get 25% off the regular price.

  • Free webinars

    View the webinars available to customers based on their membership profile.


    Or contact us at forsmationsst@lifeworks.com 


req-estimate_100x100

Finances

  • Am I in a mutual adapted to my reality?

    A classification notice is issued each May. This indicates your expected situation for the following year.

  • When will the mutual have an influence on my CNESST rate?

    Your personalized rate is established based on the performance of the mutuals for the last four full years.

  • What will happen if I don't summon an injured worker?

    capsule on loading factors

  • Who can help me understand my bill?

    If you need help, call 1 800 565-4343.

  • I sold my business or acquired another, what should I do?

    If you have made a transaction (merger, sale or acquisition) contact us via this form.

Identify, correct and control

  • Legislative framework

    LSST

  • Identify risks

    All employers must identify the hazards present in their workplace.

  • Action plan and prevention program

    The action plan or prevention program is the means recommended by the authorities to record your preventive actions.

  • Correct your shortcomings

    For each identified risk, you must make corrections in order to eliminate or reduce it.

  • Ensure the maintenance of your achievements

    Watch our capsule on the means of control

  • Tolerance 0

    The CNESST establishes the principle of tolerance 0 under the following themes:

  • Get help from a prevention advisor

    At all times, you have access to advice and support from one of our 40 prevention advisors.

For a Safe Maternity Experience Program

This is a preventative program and not maternity leave. The For a safe Maternity program recognizes the right of a pregnant or breastfeeding worker not to expose the fetus or breastfed child to health hazards in the course of her work. To exercise this right, the worker must provide a medical certificate attesting to the presence of dangers in her workplace that could endanger the unborn or breastfed baby. The worker must consult a doctor (or authorized professional) so that he can issue the preventive withdrawal certificate. Upon receipt, the worker must return it to her employer.


What to do when you receive the certificate?

  • You can follow the doctor's recommendations

      Make sure that all sections of the certificate (form) are completed and send it to the CNESST. During the assignment, the worker retains the same salary and benefits as before. If the salary attached to the new job is different from that of the usual position, the employer can request a reimbursement from the CNESST. For this purpose, the form Financial support to the employer during the assignment of a pregnant or breastfeeding worker.

  • You CANNOT adhere to doctor's recommendations

      Preventive withdrawal begins automatically. You must pay the first 5 working days at 100% of their normal salary, taking into account the schedule of the company's main activities.

Good to know

  • Financial impact

    An assignment to a position shall not be considered a temporary assignment. This is not a work accident and the financial impact on your contribution is not the same. The worker's tasks must be useful for your business.

  • Who decides when withdrawal begins?

    It is not the worker who decides the date of her preventive withdrawal. It is the employer who decides whether or not he is able to comply with the recommendations listed in the certificate. At any time, when the protective reassignment has begun, the employer can call a worker back to work, if he complies with the recommendations. Some communication with the CNESST may be necessary.

  • 1 month before delivery

    Please note that preventive withdrawal ends 1 month before the expected date of delivery. Therefore, if you want to be reimbursed for all the hours, you must stop paying the salary one (1) month before the expected date of delivery.

  • Breastfeeding worker

    The program also applies to workers who are breastfeeding and whose contaminants can be transmitted to the child through breast milk.

Train the investigators

Link to online training

Establish a clear procedure

Make the necessary changes

Work accident investigation and analysis

Following an accident, the employer must take the necessary steps to understand its causes and prevent it from happening again.

Work together

Involving your team is a guarantee of success!

01

Define roles and responsibilities

Although it may seem trivial, even superfluous, this step will lay the groundwork for your team's work. When everyone understands their role and responsibilities, it is easier to achieve objectives and above all to encourage everyone's motivation. There's nothing worse than feeling like you're working in a vacuum to undermine the group's efforts.

02

Management commitment

Management absolutely must emphasize OSH management. It will set the tone and rhythm for the activities. Its commitment is fundamental, and without it, prevention will never be a priority. A policy duly signed and endorsed by management is the first step in demonstrating this commitment.

03

Plan your activities

Planning a calendar of activities is essential in order to respect the time to devote to OHS management. Each stakeholder must be able to plan the time required to invest.

04

Perform follow-ups

Do not neglect to make close follow-ups. It is imperative that the actions are implemented. Employees will be reassured that things are taken care of and that their suggestions are recognized.

Discover the benefits of temporary assignment



How to prepare for a visit from a CNESST inspector



Do you know the merits of workplace inspection?